Privacy Policy
Privacy Policy
EMS Backend Services LLC
Effective Date: March 1, 2026
EMS Backend Services LLC (“EMS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase software licenses, subscribe to managed services, or use the EMS platform.
1. Information We Collect
We may collect information in several ways when you interact with our website or services.
Personal Information
You may voluntarily provide personal information including:
• Name
• Business name
• Email address
• Phone number
• Business address
• billing contact information
This information may be collected when you:
• purchase software licenses
• request information or support
• contact us through our website
• subscribe to managed services
Account and Platform Information
Customers using EMS software or services may provide operational information including:
• website domain names
• server information
• platform configuration details
• WooCommerce integration information
This information is used strictly to support software licensing and technical services.
Usage and Technical Data
We may automatically collect limited technical data including:
• IP address
• browser type
• device type
• pages visited
• referral sources
This information helps us improve website performance and diagnose technical issues.
2. How We Use Your Information
EMS Backend Services may use collected information to:
• provide and maintain our services
• process software licensing and service agreements
• respond to customer inquiries
• deliver technical support
• send service notifications or billing communications
• improve our website and services
We do not sell or rent personal information to third parties.
3. Financial Information
EMS Backend Services does not directly process credit card payments.
Billing for software licenses and services may be handled through third-party invoicing platforms.
EMS does not store or process credit card numbers on our servers.
Any financial transactions are handled through the third-party billing provider used for invoicing.
4. Retainer Wallet System
The EMS platform includes a Retainer Wallet ledger feature used to track prepaid balances between suppliers and partners.
This system functions solely as a software accounting ledger and does not hold or manage financial assets.
EMS Backend Services does not operate as a financial institution, payment processor, or money transmitter.
Users are responsible for managing the funding mechanisms associated with their wallet balances.
5. Third-Party Services
Our services may interact with third-party services including:
• hosting providers
• payment processors
• blockchain networks
• WordPress plugins
• analytics tools
These third-party services operate under their own privacy policies, and EMS Backend Services is not responsible for their data practices.
6. Data Security
We implement reasonable security measures to protect the information we collect.
For managed service environments, these measures may include:
• secure hosting environments
• SSL encryption
• access control restrictions
• server monitoring
However, no method of data transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain customer information only as long as necessary to:
• provide services
• maintain licensing records
• comply with legal obligations
• resolve disputes
When information is no longer required, it may be deleted or anonymized.
8. Managed Hosting Client Data
For clients using EMS managed hosting services:
• website data remains the property of the client
• EMS may access site data only for support and maintenance purposes
• upon service termination, a compressed backup of the website files and database may be provided
EMS does not claim ownership of client website content.
9. Cookies and Tracking
Our website may use cookies or analytics tools to improve functionality and measure website traffic.
These tools help us understand how visitors interact with our website and allow us to improve user experience.
Users may disable cookies through their browser settings.
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights related to your personal data including:
• requesting access to your information
• requesting corrections
• requesting deletion of personal information
Requests may be submitted using the contact information below.
11. Children’s Privacy
Our services are intended for business use and are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to This Policy
EMS Backend Services may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Information
If you have questions regarding this Privacy Policy, you may contact us at:
EMS Backend Services LLC
Brewer, Maine, USA
Email: info@emsbsllc.com
Phone: (207) 922-2946
