EMS Priority Support & Infrastructure Care

Expert Assistance for Your Managed Fulfillment Network

As a Managed Service client, you aren’t just buying a license; you are partnering with a dedicated technical team. We handle the complexities of server management and infrastructure optimization so you can focus on scaling your partner network.

What is Covered Under Managed Support

Our team provides comprehensive oversight of your entire digital environment.

• Core Software Maintenance: We manage all updates for WordPress, WooCommerce, and your specific EMS Fulfillment software stack.

• Infrastructure Monitoring: We provide 24/7 server-level monitoring to ensure your API remains responsive and your site remains fast.

• Security & Data Integrity: Our team handles regular security patches, firewall management, and automated daily backups of your financial ledgers.

• Platform Configuration: Need to adjust a wallet threshold or create a new partner pricing tier? Our team handles the backend configuration for you.

How to Access Support

Managed clients receive priority routing for all technical inquiries.

• Direct Tech Line: Call our Bangor Media office in Brewer, Maine, for immediate assistance during business hours.

• Priority Email Queue: Email our dedicated support address for a guaranteed same-day response on all technical tickets.

• Emergency After-Hours: Access our emergency contact protocol for critical server issues that impact your partner network’s ability to sync.

Support Tier Comparison